Koltrix
Team inbox
Triaging cold pitches in the team inbox without wasting hours
A playbook for handling vendor pitches in a shared inbox: a ten-second look, when to reply or decline, when to block, and keeping pitches out of customer mail.
4 min read
Blog · Team inbox
Team inbox
Shared inboxes and the workflows around them: triage, ownership, permissions and keeping a team's email under control.
Team inboxWhen to split one shared inbox into several
Signals that one shared inbox should become several, the ways to split it (by function, product or region), and the hidden costs of splitting too early.
4 min read
Team inboxShared inbox for a two-person startup: the minimum setup
The smallest shared inbox setup that works for two founders: one domain, a few addresses, a handful of labels, one reply rule and a weekly 15-minute review.
4 min read
Team inboxTurning recurring emails into reusable reply snippets
A worked example of building a team snippet library: finding recurring questions, writing snippets with placeholders, a personalize-this-line rule, and pruning.
5 min read
Team inboxThread hygiene: subject lines, splits and reply-all
A checklist for keeping team email threads readable: when to split, how to rewrite subjects, trimming quotes, using reply-all well, and why threads break apart.
5 min read
Team inboxThe cc and bcc rules every team should agree on
When to cc a teammate, why bcc backfires, how to leave a thread politely, and what to do when a customer copies half their company. A team FAQ you can adopt.
5 min read
Team inboxRunning sales and support from one inbox without collisions
When hello@ gets both prospects and customers, sales and support collide. Rules for spotting intent, splitting ownership and handing off new customers.
5 min read
Team inboxCutting notification noise out of the team inbox
A checklist for clearing tool alerts, receipts, newsletters and calendar mail out of a shared inbox so messages from real people are what your team sees first.
5 min read
Team inboxArchive or delete? Retention habits for team mailboxes
Why archiving customer mail usually beats deleting it, what is safe to delete, how to handle attachments and storage, and how to write a retention policy.
5 min read
Team inboxTeam inbox metrics worth tracking, and the ones to ignore
Which shared inbox numbers tell you something real, which ones mislead, and how each can be gamed. A decision table for small teams measuring email work.
4 min read
Team inboxOnboarding a new teammate to the team inbox in one week
A day-by-day plan for bringing a new hire into your shared inbox: reading history, drafting with review, owning one category, and a first solo shift.
4 min read
Team inboxOffboarding a teammate from shared email safely
A runbook for removing a departing teammate from shared email: access, connected apps and AI tokens, owned threads, forwarding rules and their old address.
4 min read