Koltrix
Status
When something breaks, you hear it from us.
The public dashboard is not live yet
We would rather say so than show a green badge with nothing behind it. Until the external monitor is published, incidents are announced by email to affected workspaces and answered at [email protected].
What is monitored
The admin console runs a live probe against each component rather than reporting a cached guess. These are the seven it checks.
Inbound mail (Postfix)
Whether mail can be accepted at all
Mailbox storage (Dovecot)
Whether delivered mail can be read
Spam filtering (Rspamd)
Scoring and DKIM signing
Search (Meilisearch)
Whether search answers from the index
Object storage
Attachments and exports
Database (PostgreSQL)
Everything else
Queue (Redis)
Background work: sends, classification, indexing
What we promise during an incident
- Mail is deferred rather than discarded. If we cannot accept a message we tell the sending server to try again, so it is not lost.
- Affected workspaces get an email, not a tweet.
- We say what happened afterwards, including when the cause was ours.
Koltrix does not offer a contractual uptime SLA on its self-serve plans. Support with an SLA is part of the Scale plan and is agreed in writing, not promised on a web page.