Koltrix
Team inbox
When to split one shared inbox into several
Signals that one shared inbox should become several, the ways to split it (by function, product or region), and the hidden costs of splitting too early.
4 min read
Team inboxShared inbox for a two-person startup: the minimum setup
The smallest shared inbox setup that works for two founders: one domain, a few addresses, a handful of labels, one reply rule and a weekly 15-minute review.
4 min read
GuidesHow to plan your inbox for a product launch week
A launch-week email playbook for small teams: snippets and labels to prepare, who covers press, users and partners, daily triage passes, and follow-up after.
5 min read
Team inboxRunning sales and support from one inbox without collisions
When hello@ gets both prospects and customers, sales and support collide. Rules for spotting intent, splitting ownership and handing off new customers.
5 min read
- AI & email
Who owns an AI-drafted reply in a shared inbox?
Answers to the accountability questions teams hit with AI drafts: who owns a reply, how to treat drafts, editing conflicts and whether to note AI use.
5 min read
Team inboxArchive or delete? Retention habits for team mailboxes
Why archiving customer mail usually beats deleting it, what is safe to delete, how to handle attachments and storage, and how to write a retention policy.
5 min read
ComparisonsGmail Delegation vs Google Groups vs a Shared Inbox
Three ways to share email inside or alongside Google Workspace. How delegation, Groups and shared inbox tools handle ownership, replies and visibility.
4 min read
Team inboxTeam inbox metrics worth tracking, and the ones to ignore
Which shared inbox numbers tell you something real, which ones mislead, and how each can be gamed. A decision table for small teams measuring email work.
4 min read
Team inboxOnboarding a new teammate to the team inbox in one week
A day-by-day plan for bringing a new hire into your shared inbox: reading history, drafting with review, owning one category, and a first solo shift.
4 min read
GuidesHow to find anything in a shared mailbox: search techniques
Worked examples of finding old threads in a shared mailbox: search by sender domain, exact phrase, date range, attachment and label, and combine filters well.
4 min read
Team inboxSignatures and tone for shared mailboxes: a team agreement
Personal or team sign-off? What goes in a signature? How five people sound like one team? A FAQ for agreeing on signatures and tone in shared mailboxes.
4 min read
Team inboxWhy forwarding team mail to personal inboxes breaks at scale
Forwarding hello@ and support@ to personal inboxes works for a while. A teardown of how it fails: lost history, wrong reply addresses, offboarding gaps.
4 min read