Koltrix
Comparisons
Front vs Help Scout vs a Plain Shared Inbox
Front, Help Scout and a plain shared mailbox solve overlapping problems for different teams. A fair look at who each one suits, at the time of writing.
5 min read
GuidesHelp Desk or Shared Inbox? Deciding at Each Company Stage
A shared inbox is enough for longer than most teams think, and a help desk is right sooner than some admit. How to decide at each stage of a company.
4 min read
Team inboxDiscussing a customer email with teammates, without forwarding
Forwarding customer emails around the team forks threads and leaks context. Here are better ways to discuss a message internally and agree who replies.
5 min read
Team inboxInbox handoffs across time zones without dropped threads
A follow-the-sun playbook for small distributed teams: overlap windows, a handoff note format, which threads to pass or finish, and time-zone-aware SLAs.
4 min read
GuidesHow to audit a messy shared inbox in one afternoon
An hour-by-hour runbook for cleaning up a neglected shared inbox: take stock, clear the noise, rescue waiting threads, fix labels, and add three useful rules.
4 min read
Team inboxLabels vs folders for team email: a practical taxonomy
Labels let a thread carry several tags; folders force one place. A worked example of building a label taxonomy for a six-person SaaS team, with naming rules.
5 min read
Team inboxDesigning per-mailbox permissions for a growing team
Map roles to shared mailboxes with a permission matrix, apply least access, keep billing and legal mail narrow, and set a review cadence as your team grows.
4 min read
Team inboxNaming team addresses: support@, hello@, billing@ and beyond
Which role-based email addresses a SaaS team needs at each stage, naming conventions that age well, where to publish each one, and the catch-all trap to avoid.
4 min read
GuidesHow to set up a support@ shared mailbox on your own domain
A step-by-step runbook for a support@ shared mailbox on your own domain: verify the domain, authenticate, grant access, add labels, auto-reply and test it.
5 min read
Team inboxWhy two people answer the same email, and five fixes
A teardown of a duplicate-reply incident in a shared inbox: the five root causes behind it, fixes ranked by effort, and how to apologize when it still happens.
5 min read
Team inboxOwnership rules for shared inboxes: who replies to what
A playbook for writing explicit ownership rules in a shared inbox: by topic, customer or rota, how to hand off out loud, and a one-page policy you can copy.
5 min read
Team inboxShared inbox vs distribution list vs alias: how each one works
Aliases, distribution lists and shared inboxes all route team mail, but they handle replies, read state, history and offboarding very differently. Here's how.
4 min read