Koltrix
Team inbox
Covering a teammate's inbox during vacation without chaos
A before, during and after checklist for vacation cover: out-of-office text that routes people, in-flight threads, decision limits and the return-day catch-up.
5 min read
Team inboxHow founders hand off the inbox to their first hire
A staged playbook for founders handing customer email to their first hire: shadowing, reviewed replies, owning a category, then owning the whole inbox.
5 min read
Team inboxInbox handoffs across time zones without dropped threads
A follow-the-sun playbook for small distributed teams: overlap windows, a handoff note format, which threads to pass or finish, and time-zone-aware SLAs.
4 min read