Koltrix
Team inbox
Triaging cold pitches in the team inbox without wasting hours
A playbook for handling vendor pitches in a shared inbox: a ten-second look, when to reply or decline, when to block, and keeping pitches out of customer mail.
4 min read
Customer supportSpam, abuse and junk in the support queue: keeping it clean
A checklist for separating vendor pitches, SEO spam, signups, bounces and abusive senders from real support mail, with rules, blocking and a review routine.
5 min read
AI & emailClassifying inbound mail by intent: a starter taxonomy
A ready-to-use set of intent categories for a SaaS inbox, with definitions, example emails and routing for each, plus rules for keeping the list short.
4 min read
GuidesHow to triage an email backlog after time off
A runbook for your first morning back: filter to mail that involves you, read threads newest-first, batch-archive the noise, and reply to the few that matter.
4 min read
GuidesHow to build an email triage rota for a team of three to ten
A runbook for a shared-inbox triage rota: shift length, triager duties, handoffs, fairness, holidays, and a sample two-week schedule for small teams.
4 min read
Customer supportA triage matrix for support email: urgency vs impact
Sort support email by urgency and impact with a simple 3x3 matrix, see real examples placed in each cell, and get the right response for every combination.
4 min read
AI & emailHow AI email classification works, explained without hype
What an AI email classifier actually looks at, how rules and models split the work, why it gets things wrong, and how to judge one on your own inbox.
5 min read