Koltrix
Guides
How to build an email triage rota for a team of three to ten
A runbook for a shared-inbox triage rota: shift length, triager duties, handoffs, fairness, holidays, and a sample two-week schedule for small teams.
4 min read
A runbook for a shared-inbox triage rota: shift length, triager duties, handoffs, fairness, holidays, and a sample two-week schedule for small teams.
4 min read