Koltrix
Customer support
Handling priority customers without a two-tier mess
How to give priority customers faster email support without neglecting everyone else: defining priority, labels, targets, named contacts and honest plan terms.
4 min read
Customer supportA triage matrix for support email: urgency vs impact
Sort support email by urgency and impact with a simple 3x3 matrix, see real examples placed in each cell, and get the right response for every combination.
4 min read