Koltrix
Guides
How to write a prompt that summarizes a long email thread
Build a reliable prompt for summarizing long email threads: purpose, audience, a fixed output format, exact numbers and flagged uncertainty, plus an example.
5 min read
Customer supportFully automated replies vs AI-suggested drafts in support
Where fully automated support replies are fine, where AI-suggested drafts reviewed by an agent fit better, and a decision table for your own message types.
5 min read
AI & emailHow AI reads long email threads, and where it slips
Quoted history, signatures, context limits and who-said-what confusion: how AI models process long email threads, why summaries go wrong, and how to help them.
5 min read
AI & emailThe limits of AI email sorting: edge cases to expect
Six situations where AI email sorting predictably gets it wrong, why each one fools the model, and the small habits and rules that cover the gaps.
5 min read
AI & emailAI for non-English email: translation and drafting caveats
Using AI to read and answer email in other languages: formality, idioms, names, verifying critical lines, telling customers, and keeping a shared glossary.
5 min read
GuidesHow to pilot AI drafting with a small group first
Run a two-week AI drafting pilot with two or three people: pick categories, rate edits, log failures, set go/no-go criteria, then roll out with a style guide.
4 min read
AI & emailKeeping confidential email out of the AI loop
A checklist for keeping sensitive email away from AI tools: identify confidential categories, separate mailboxes, control connections and set a team policy.
4 min read
AI & emailPrivacy questions to ask before turning on AI in email
Privacy questions to ask any vendor before AI reads your team's email: model training, sub-processors, retention, location, admin controls and deletion.
5 min read
- AI & email
AI email agents: which tasks are safe to delegate today
A decision table for AI email agents: rate sorting, summarizing, drafting, sending and deleting on reversibility and blast radius, then decide who acts.
5 min read
AI & emailCorrecting misclassified email: building a feedback loop
A playbook for fixing AI email sorting mistakes: move the message, spot the pattern, add rules only when they are exact, and keep a weekly misfile log.
4 min read
AI & emailMeasuring AI triage accuracy in your own inbox
A worked example of testing AI email sorting on your own mail: sample 200 messages, label them by hand, build a confusion matrix and weigh costly errors.
5 min read
AI & emailAI thread summaries: when they help and when to read the original
AI thread summaries are great for catching up and risky for contracts, numbers and tense conversations. A decision table and a spot-check habit for using them.
4 min read