Koltrix
Customer support
Fully automated replies vs AI-suggested drafts in support
Where fully automated support replies are fine, where AI-suggested drafts reviewed by an agent fit better, and a decision table for your own message types.
5 min read
AI & emailCombining rules with AI classification
Rules are predictable, AI handles fuzzy intent. A decision table for which inbox jobs belong to each, how to layer them, and what to do when they disagree.
4 min read
Team inboxAuto-label rules that stay maintainable after a year
Why email rule sets rot and a checklist to prevent it: one purpose per rule, clear names, a documented why, testing on real mail, and quarterly pruning.
4 min read
AI & emailHuman-in-the-loop patterns for email automation
Five ways to keep a person in control of email automation, from approve-to-send to sampled audits, with guidance on which pattern fits which kind of task.
4 min read
- AI & email
AI email agents: which tasks are safe to delegate today
A decision table for AI email agents: rate sorting, summarizing, drafting, sending and deleting on reversibility and blast radius, then decide who acts.
5 min read