Koltrix
AI & email
Combining rules with AI classification
Rules are predictable, AI handles fuzzy intent. A decision table for which inbox jobs belong to each, how to layer them, and what to do when they disagree.
4 min read
Blog · AI & email · page 2 of 3
AI & email
AI triage, summaries, drafting and assistants that work with your mail, and how to keep a human in charge of every send.
AI & emailA morning briefing with AI: turning overnight mail into a plan
A ten-minute morning routine: check categories, summarize what matters, list what needs a reply, answer three now and defer the rest. Includes a sample prompt.
5 min read
AI & emailRed-teaming your AI inbox setup with safe test emails
Send yourself harmless test emails with embedded instructions to see if your AI assistant obeys mail content. Test cases, expected behavior and a scoring sheet.
5 min read
AI & emailAuditing what an AI assistant did in your mailbox
Why every AI tool call in your mailbox should be logged, what a good audit trail records without storing mail content, a weekly review routine and red flags.
4 min read
AI & emailAI for non-English email: translation and drafting caveats
Using AI to read and answer email in other languages: formality, idioms, names, verifying critical lines, telling customers, and keeping a shared glossary.
5 min read
AI & emailTone control for AI drafts: formal, friendly and firm
The same customer reply written formal, friendly and firm, with notes on what changed, prompts that steer AI tone, and how to strip over-apology and filler.
4 min read
AI & emailCatching hallucinated facts in AI email replies
AI drafts can invent features, dates, policies, links and names. Five worked examples of each kind of error, plus a habit that catches them before sending.
5 min read
AI & emailKeeping confidential email out of the AI loop
A checklist for keeping sensitive email away from AI tools: identify confidential categories, separate mailboxes, control connections and set a team policy.
4 min read
AI & emailPrivacy questions to ask before turning on AI in email
Privacy questions to ask any vendor before AI reads your team's email: model training, sub-processors, retention, location, admin controls and deletion.
5 min read
AI & emailWriting a style guide your AI drafts can follow
A one-page style guide template for AI-drafted email: voice, banned words, formatting, sign-offs, and the policies a model must never invent on its own.
5 min read
AI & emailHuman-in-the-loop patterns for email automation
Five ways to keep a person in control of email automation, from approve-to-send to sampled audits, with guidance on which pattern fits which kind of task.
4 min read
AI & emailAI email agents: which tasks are safe to delegate today
A decision table for AI email agents: rate sorting, summarizing, drafting, sending and deleting on reversibility and blast radius, then decide who acts.
5 min read