Koltrix
Startups
Sunsetting a Feature: The Email Sequence Customers Deserve
Removing a feature people use is a trust test. Who to email, when to send each message, what to say, and how to handle the angry replies that will arrive.
5 min read
StartupsTurning a Changelog Into Product Update Emails People Read
A changelog is written for the team that shipped. A product update email is written for the customer. How to pick what goes out, group it, and keep it short.
4 min read