Koltrix
Customer support
Support QA: reviewing email replies without micromanaging
A lightweight support QA process: sample a few threads a week, score them on a short rubric, run calibration sessions, and give feedback that actually helps.
5 min read
AI & emailCatching hallucinated facts in AI email replies
AI drafts can invent features, dates, policies, links and names. Five worked examples of each kind of error, plus a habit that catches them before sending.
5 min read