Koltrix
Customer support
Support QA: reviewing email replies without micromanaging
A lightweight support QA process: sample a few threads a week, score them on a short rubric, run calibration sessions, and give feedback that actually helps.
5 min read
A lightweight support QA process: sample a few threads a week, score them on a short rubric, run calibration sessions, and give feedback that actually helps.
5 min read