Koltrix
Customer support
Turning support email into a knowledge base
A worked example: mine a quarter of support threads for repeat questions, write help articles in customer words, link them in replies, keep them fresh.
5 min read
GuidesHow to write a one-page support playbook
A fill-in-the-blanks template for a single-page support playbook: addresses, owners, hours, triage, escalation, refunds, tone, and the links people need.
5 min read